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Choice Overload and Career Transitions

We all face transitions in life and work. The transition from school to work. From one job or career to another. To marriage and family. Or a new home. To midlife. Or retirement. So we need to get good at transitions. And that depends on getting good at making choices. Like: What’s next? Sometimes we get bogged down in choice overload. What to do when facing career change choice overload?

 

The Paradox of Choice

Psychologist Barry Schwartz calls it the “paradox of choice.” He argues that the freedom to choose is one of the main roots of unhappiness today. Choice overload leads to anxiety and “analysis paralysis,” in which we become frozen in undecidedness. We fear making the wrong choice or fear missing out (FOMO) on the “right” choice.

He cites a fascinating “jam study” in which a store gave shoppers a range of six jams to choose among, and a range of 24 jams to another set of shoppers. The surprising findings: shoppers were ten times more likely to purchase jam from a range of six jams than from the much larger set. Being overloaded with choices can easily lead to not making a choice due to overwhelm.

One of the great inhibitors of good choosing is fear: fear of looking bad, fear of not living up to expectations, fear of failing, and more. Fear of leaving a stable job with a stable income. Fear of striking out on our own.

“Most people are controlled by fear of what other people think. And fear of what, usually, their parents or their relatives are going to say about what they’re doing. A lot of people go through life like this, and they’re miserable.”Janet Wojcicki, professor, anthropologist, and epidemiologist

This fear can lead to inertia: resistance to needed changes in life or work. It can mean sticking with a sub-optimal path, often because it feels easier to stay the current course.

“It takes, on average, three years from the time a person decides to leave the company until the day he or she walks out the door. Those are not good or productive years. For me those years were in limbo.” -Harriet Rubin, publishing executive

So we end up settling: compromising or settling for “good enough” instead of what we really want or deserve.

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

Dysfunctional Beliefs about Careers and Career Change

There’s a flipside danger too. When it comes to making choices, we tend to have dysfunctional beliefs that prevent us from seeing things clearly and accurately, and from taking appropriate action. According to Bill Burnett and Dave Evans from the the Stanford Life Design Lab, here are some of these dysfunctional beliefs:

  • I have to find the one right idea.
  • To be happy, I must make the right choice.
  • I need to comprehensively research all aspects of my plan.

Here we face a dilemma:

It’s a big mistake to focus too much too early on only one idea or possibility.

Why? When we prematurely settle on one idea, we almost always end up with a sub-optimal outcome. Our brains trick us into seeing only the good (the possibilities, the upside) and into ignoring the bad (the risks and downsides). It’s called confirmation bias, and it’s a huge and well researched problem.

What’s more, our lives and our future aren’t an engineering problem or mathematical equation that can be solved by finding “the answer.”

There is no one perfect answer out there. We must craft our lives and work as we go, as intentionally and adaptively as possible.

It’s also a mistake to bring a very large number of options in our consideration set.

That may trap us in choice overload and the paradox of choice problem noted above.

 

Get Good at Choosing: Avoiding Career Change Choice Overload

Brainstorm several options and then don’t get trapped in analysis paralysis. Instead have a bias toward action and get moving by learning as much as you can as quickly and cheaply as possible about your options. Talk to people. Try it with a side hustle. Take a course. Build a prototype or a low-cost probe.

Then decide. Once you do, don’t dwell and don’t agonize. Dive into your new reality and make adjustments as you go. Keep learning and testing.

Then, you’ll find yourself at a new set of choices. In the meantime, you’ll start to get good at choosing. And that will help you with everything you do.

Are you facing career change choice overload? How will you address it?

Wishing you well with it. Reach out and let me know if I can help.
Gregg

Tools for You

Personal Values Exercise

Complete this exercise to identify your personal values. It will help you develop self-awareness, including clarity about what’s most important to you in life and work, and serve as a safe harbor for you to return to when things are tough.

 

Related Articles

Gregg Vanourek’s Newsletter

Join our rapidly growing community. Sign up now and get monthly inspirations (new articles, opportunities, and resources). Welcome!

 

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Gregg Vanourek is a writer, teacher, TEDx speaker, and coach on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Crafting Your Life & Work online course or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Back to Normal? Not So Fast

In fortunate parts of the world, there’s a palpable sense of relief and celebration as life begins to get back to normal after a brutal pandemic year. In some quarters, there’s jubilation—and rightly so after so many shocks to so many for so long. And of course the pandemic rages on, with so many people suffering, struggling, recovering, mourning, and more.

But back to normal? Not so fast.

We sense, beneath the surface, that this is an opportunity to revisit and reinvent.

Surely there are some things we just want to bring back—things we missed. But we should be wary of falling back into old patterns that no longer serve us.

Now that we’ve received stark reminders of our own mortality and that of our loved ones, now is a good time to ask:

What kind of life do I want?

What kind of life have I been living?

What changes would I like to make?

When it comes to the life we’ve been living, a fair assessment will likely reveal some pain points. Consider the following traps of living:

Common Traps of Living:

  • Am I avoiding deeper issues or pressing pain points in my life, and numbing myself with distraction, binge-watching, or other escapes?
  • Have I suffered from burnout?
  • Am I living paycheck to paycheck with unsustainable or dangerous approaches to consumption and debt?
  • Have I been cocooning, losing close connection with family and friends?
  • Have I fallen into the comparison trap?
  • Am I conforming to a conventional path instead of blazing my own?
  • Have I been drifting through life?
  • Am I stuck in ego-centric living, making everything about me?
  • Does my life feel empty, without a sense of meaning, passion, or joy?
  • Am I caught up in pleasing others?
  • Have I been postponing my happiness?
  • Am I chasing prestige?
  • Have I been pretending to be someone I’m not?
  • Am I settling?

These questions, while unsettling, can also be motivating, because they point to the gap between who we are and who we long to be.

We must begin, though, with an honest appraisal.

“If you want to be successful, you must respect one rule. Never lie to yourself.”Paulo Coelho, Brazilian writer

The appraisal above should lead not only to insight but action. It doesn’t need to be complicated. Where are you doing well, and where are you struggling? You can use whatever system you like, even as simple as a list, writing in one column “What I like about my life” and in another column “What I don’t like.”

The left column (What I like) is one for appreciation, and a place to revisit to make sure you continue the good things and savor them.

The right column (What I don’t like) is one for action. The point is not to wallow in defeat but to take a cold hard look at reality and then decide: What will I do about it? (And how, and when, and with whom?)

Many of us have several pain points in our life. That’s okay. Don’t get bogged down in trying to solve everything at once, or in too much planning.

Begin with the most pressing pain point. Start with small things you can do to make progress, to generate energy and momentum.

Now is your chance. Will you take it?

Reflection Questions:

  • What aspects of your life do you wish to keep or get back to?
  • What aspects of your life do you want to change, and how will you get started?

P.S. – Another level of analysis for the “back to normal” question is the societal level. Surely, there are some things we want to bring back, but it’s also a great opportunity to revisit vexing issues like financial fragility, inequality, racism, political division and disdain, digital addiction and manipulation, climate change, unsustainable practices, and the role of business in society.

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Gregg Vanourek is an award-winning author and entrepreneurial leader who trains, teaches, and speaks on personal development and leadership. Gregg is co-author of three books, including LIFE Entrepreneurs (a manifesto for integrating our life and work with purpose and passion) and Triple Crown Leadership (a winner of the International Book Awards). Check out Gregg’s manifesto on how to avoid the Common Traps of Living, or his TEDx talk on “LIFE Entrepreneurship and Discover Mode.” Twitter: @gvanourek

Tips for New Graduates on Life, Work, and Making Big Decisions

With graduation season upon us, new graduates have much to celebrate after navigating a brutal year. Now they face a big transition from school to work (or further school, or gap year, or other pursuits). Here are tips to help them craft their life and work–and make big decisions that will serve them well.

 

Your work now is to find your work.

Don’t commit prematurely to the first path you walk. Don’t over-invest in or over-identify with a professional area without having pressure-tested the reality of it against your initial conception of it. Don’t satisfice. Create an intentional process for your searcha quest to discover your calling—and use “low-cost probes” to try things so you can learn where there is a good fit with your strengths, passions, values, purpose, and opportunities, and where there isn’t. Work hard in what you do, but don’t forget to work on finding what you want to do and where you can make a difference.

 

Avoid making choices for the wrong reasons.

You’re probably under a lot of pressure, both from yourself and others. As you look at work options, consider not only external motivations such as income and status but also internal ones such as meaning, values, and fulfillment. You’ll spend lots of time at work, so be intentional about finding a good fit for you. Don’t get caught up too much in climbing mode (focusing so much on climbing the ladder of success, and on achievement and advancement) without also complementing that with discover mode (discovering who you are, what you love, and what you long to do in the world).

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

Work on something that matters.

Your days, weeks, and months all add up to something called your life, so make sure it’s something you’re excited about now and that you’ll be proud of when you look back. How will you have served others and made a difference?

 

Choose work where you can drink lessons out of a fire hose.

Yes, choose work where you can learn a ton from great people and daunting challenges. Invest in learning, growth, and development, and lean into challenge. These pay big dividends that compound over time.

Personal Values Exercise

Complete this exercise to identify your personal values. It will help you develop self-awareness, including clarity about what’s most important to you in life and work, and serve as a safe harbor for you to return to when things are tough.

 

Lead your life—your whole life.

That includes your professional endeavors, your health, mind, body, spirit, relationships, education, and whatever else you choose to pursue in life. Do you think you can presume to lead others without learning to lead yourself first?

 

Play the long game.

These days it’s easy to fall into the trap of playing the short game. Our culture is geared toward it. With our devices, we’re developing the attention span of a gnat. We swipe and scroll. We get fidgety with a few seconds of down-time. The power of the long game is astonishing.

Quality of Life Assessment

Evaluate your quality of life in ten key areas by taking our assessment. Discover your strongest areas, and the areas that need work, then act accordingly.

 

There will be a reckoning for your choices.

It’s easy to get caught up in the day-to-day grind, with so much to capture your attention. Don’t forget to look up and see the larger sweep of things. Some day in the future, you may find yourself wondering:

How did I get here?
Is this what I wanted?
Did I choose this?
Is this a good life for me?

Get good at taking stock of the path you’re on. And be brutally honest with yourself. Better to face hard questions now. They get harder the longer you wait. Be like the buffalo and run into the storm, not away from it.

Here’s to celebrating all you’ve done so far, thanking all those who’ve helped you get where you are, and blazing your own path in life with courage and conviction. You’ll thank yourself for it someday.

Wishing you all the best!
Gregg

 

Tools for You

 

Related Video

Watch my TEDx talk on LIFE Entrepreneurship and the importance of balancing “climbing mode” with “discover mode” as you chart your course in life and work.

 

Related Articles & Resources

Crafting Your Life and Work Course

Regain clarity, direction, and motivation for your next chapter, starting with a powerful foundation of self-awareness and commitment to your values and aspirations.

 

++++++++++++++++++++++++++++++
Gregg Vanourek is a writer, teacher, TEDx speaker, and coach on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

The Comparison Trap

We all fall into traps in life. One of the most common is the comparison trap: constantly comparing ourselves to others and judging our worth by how we stack up—mostly on things that are superficial and unimportant:

Where do I live?
What do I drive?
How much do I make?
Where do I fall in the social hierarchy?

According to researchers, this kind of comparative thinking is common:

“…the urge to make comparisons is strong. Our research has found that more than 10% of daily thoughts involved making a comparison of some kind.”
-Dr. Amy Summerville, “Is Comparison Really the Thief of Joy”

I suspect it’s only getting worse in the age of Instagram and TikTok.

As always, there’s some nuance here. This kind of thinking can motivate us to work harder to improve. We can draw energy from a sense of competition and striving.

The problem, though, is that this kind of thinking can significantly detract from our sense of wellbeing and life satisfaction.

 

The Thief of Joy

“Comparison is the thief of joy.”
-Theodore Roosevelt
“Social comparison is a big part of how people measure worldly success,
but the research is clear that it strips us of life satisfaction.”

-Arthur C. Brooks, social scientist and writer

One reason is that we tend to use unrealistic comparison points, such as the best person we know in an area, such as wealth or fitness. Naturally, then, we fall short in a side-by-side review.

Of course, we can’t be the best in everything. What’s more, our self-review can be brutal. And that means we’re sabotaging ourselves.

Another issue: the point of life is not to be the best (or the richest, or most famous, powerful, or beautiful), and certainly not to be the best at everything. Talk about unrealistic.

Also, we’re all living our own lives, with our own unique context, challenges, values, and aspirations. Life can be hard enough without us feeling like we have to beat someone at their game.

Personal Values Exercise

Complete this exercise to identify your personal values. It will help you develop self-awareness, including clarity about what’s most important to you in life and work, and serve as a safe harbor for you to return to when things are tough.

 

A better formula: You be you, and I’ll be me. I’ll play my own game. (And hopefully I’ll choose the long game.)

“…let’s just go ahead and be what we were made to be,
without enviously or pridefully comparing ourselves with each other, or trying to be something we aren’t.”
-Romans 12

If some comparing is inevitable (often generated involuntarily by our mischievous brains), one key may be our mindset: do we view our abilities as fixed (and thereby feel bad if someone is better than us at something), or as malleable if we work hard and smart, thereby motivating to learn, grow, and develop?

 

How to Be Happier

Fortunately, researchers have identified many ways we can train our brain to be happier:

  • Exercise. We need to move our bodies, and when we do so we can build strength, endurance, and energy. It causes positive reactions in our bodies that affect our mood, and it helps us sleep well (also critical for physical and mental health).
  • Gratitude. According to researchers, being grateful for what we have can have powerful effects on our quality of life, including improved well-being, life satisfaction, sense of connectedness, and physical health. Activities such as gratitude journaling or writing gratitude letters to those who have helped us can have surprisingly strong and lasting effects.
  • Meditation and Mindfulness. Researchers have found many benefits from mindfulness practices, including improvements in mental and physical health as well as performance.
  • Purpose. A clear sense of why we’re here or what makes our lives feel meaningful or significant.
  • Savoring. Fully feeling and enjoying positive experiences, and thereby extending them.
  • Service. Contributing to others, in ways large or small, including simple things like acts of kindness.
  • Writing / Journaling. Research has shown that writing about stressful experiences can help people create meaning from them. And it can be a creative outlet for emotional catharsis.
  • Goals and Progress. Having a deep commitment to and progress on lifelong goals, including small wins and a sense of movement and direction, can be invigorating.

Ultimately, a great antidote to the comparative trap is what Father Robert Spitzer, former President of Gonzaga University, has called a contributive ethic, including working toward the greater good.

Instead of walking around comparing ourselves to others, why don’t we walk around wondering how we can help? And why can’t we make this a habit, perhaps becoming our new default and crowding out those vexing comparative distractions?

Why compare when instead we can contribute?

“The happiness of your life depends upon the quality of your thoughts.”
-Marcus Aurelius, ancient Roman emperor and Stoic philosopher

 

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

Tools for You

 

Related Articles

Gregg Vanourek’s Newsletter

Join our rapidly growing community. Sign up now and get monthly inspirations (new articles, opportunities, and resources). Welcome!

 

++++++++++++++++++++++++++++++
Gregg Vanourek is a writer, teacher, & TEDx speaker on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

The Urgency of Sustainable Leadership—and the Promise of Social Entrepreneurship

On this Earth Day, we honor our planet and recognize the importance of climate action and environmental stewardship. We acknowledge our interdependence—and the gravity of the stakes if we fail to meet the moment.

What is the role of business in this epic challenge? Of leaders and entrepreneurs? Of all of us?

 

The Role of Business

Business leaders of course must address cash, profits, and growth as they manage their venture’s financial health amidst market pressures. Thankfully, there are not just costs associated with environmental stewardship but real opportunities.

“For far-sighted companies, the environment may turn out to be the biggest opportunity for enterprise and invention the industrial world has ever seen.”
The Economist

Businesses operating sustainably have the potential for:

  • Increased sales
  • Cost reduction
  • Risk mitigation
  • Reputation enhancement
  • Operational efficiency
  • Customer loyalty
  • Pricing premiums
  • Innovation benefits
  • Competitive advantage
  • Talent attraction, motivation, and retention

Of course, these gains are not automatic. Leaders must figure out viable business models and strategies, leveraging innovation and efficient operations while engaging with partners in the community and their supply chains.

None of this can happen without leading people well. Organizations must have an intentional culture that allows people to sustain excellent and ethical work over time.

“I think every business needs a leader that does not forget the massive impact business can have on the world. All business leaders should be thinking, ‘How can I be a force for good?’ What I see is demand from our people to be a business that is good, makes a profit, but also does something for the planet and humanity. I think this is a trend we will see more of.”
Richard Branson, British entrepreneur, philanthropist, and founder, Virgin Group

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

The Promise of Social Entrepreneurship

One of the driving forces of changemaking on this front is social entrepreneurship. It’s one of the great mega-trends of our time, but it can be a bit complicated and confusing. What is it?

Wikipedia notes that social entrepreneurship “uses entrepreneurial principles to organize, create, and manage a venture to achieve a social change.” I define it simply as “creating an innovative enterprise that generates social value.”

It’s best illustrated through examples. Today there are many exciting examples of social entrepreneurship and innovation in action:

  • Karma is a food app in Sweden that connects surplus food from restaurants, cafes, and grocery stores to consumers for a lower price. Users eat food for less money, and businesses receive an additional revenue stream–all while reducing food waste.
  • The Palazzo Italia is a building in Milan with a smart, biodynamic concrete skin that absorbs and breaks down pollutants—making it a smog-eating building. Photocatalytic cement captures pollution when it comes into contact with light, which is then transformed into inert salts. The building, designed by Nemesi Studio, is net-zero energy.
  • Valani is a fashion brand that bridges the gap between sustainability and feminine style by offering sustainable, vegan apparel for women. Its plant-based fabrics are dyed with low-impact, non-toxic dyes and can be composted. One dress, for example, is made from 100% banana viscose, made from discarded banana tree stems, a vegan alternative to silk.
“Let’s be honest, sustainability and fashion haven’t always been friends.”
Vanni Leung, founder of Valani

Social entrepreneurs often begin with a problem they notice. They learn more about the context and start experimenting with different ways to solve it. For example:

  • Problem: Coral reefs support up to 1 billion people, sustain 25% of marine life, and generate $30 billion annually through tourism and fisheries, but they are dying rapidly. Over 30% of our world’s reefs have died over the past several decades. The oceans are projected to lose 75% of reefs by 2050.
  • Solution: coral farming has been proven to be a viable tool to revitalize reef health. Coral Vita in the Bahamas created a commercial, land-based coral farm that grows and transplants corals to restore dying coral reefs, helping to preserve the ocean’s biodiversity.

 

  • Problem: Potholes are annoying to people and damaging to cars, while roadmaking has a large carbon footprint.
  • Solution: MacRebur in Scotland uses molten, recycled plastic as a replacement for the bitumen commonly found in asphalt roads. Their product is now used in Australia, Dubai, Estonia, Slovakia, South Africa, and the U.S.
“We’re basically using rubbish to create better roads.”
-Toby McCartney, co-founder of MacRebur in Scotland, “The Plastic Roads Company”
  • Problem: lack of access to clean water. The WHO and UNICEF note that 844 million people faced this problem in 2015.
  • Solution: Solvatten founder and CEO Petra Wadström created a revolutionary water-filtration technology—a portable water treatment device that also serves as a solar water heater. The sun’s energy inactivates pathogens through UV radiation, while also heating the water to provide additional disinfection. UV light destroys the formation of DNA linkages in microorganisms, making them harmless. Today, about 350,000 people across 20 countries use Solvatten.

Personal Values Exercise

Complete this exercise to identify your personal values. It will help you develop self-awareness, including clarity about what’s most important to you in life and work, and serve as a safe harbor for you to return to when things are tough.

 

The Role of Technology and Innovation

Today, we’re seeing great advances in areas such as biomimicry, circular economy business models, carbon sequestration, regenerative and restorative practices, and more.

Of course, social entrepreneurship, sustainable leadership, and innovation aren’t nearly enough on their own to address the climate crisis. We also need bold and decisive collective action from governments, NGOs, philanthropies, scientists, and individuals changing their behavior and sending market signals to industry.

On this Earth Day, we must take stock and act boldly, decisively, and urgently. So much is at stake. Will we meet the moment?

“If the success or failure of this planet, and of human beings, depended on how I am and what I do, how would I be? What would I do?”
-Buckminster Fuller

Tools for You

Gregg Vanourek’s Newsletter

Join our rapidly growing community. Sign up now and get monthly inspirations (new articles, opportunities, and resources). Welcome!

 

++++++++++++++++++++++++++++++
Gregg Vanourek is a writer, teacher, TEDx speaker, and coach on leadership and personal development. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for integrating our life and work with purpose, passion, and contribution) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Are You Drifting through Life?

“Let us consider the way in which we spend our lives.”
-Henry David Thoreau

How did I get here?

Is this what I wanted for my life? Is this what I chose?

Life can be messy. Many of us go long stretches of our lives on autopilot. We sleepwalk through our days.

It is remarkable how easily and insensibly we fall into a particular route,
and make a beaten-track for ourselves.”

-Henry David Thoreau

Quality of Life Assessment

Evaluate your quality of life in ten key areas by taking our assessment. Discover your strongest areas, and the areas that need work, then act accordingly.

 

The Trap of Drifting through Life

One of the common traps of living is drifting: getting carried along by the current of outside influences, without traction on our deeper aims.

At some point, we stop and take stock, only to find that we’ve been wandering aimlessly.

Even while busy and pressed, we’ve been passive. Or reacting. Or settling.

Given these tendencies, we need to pause and take stock. Begin with questions:

If you don’t like the answers to these questions, don’t beat yourself up. The good news is that you’ve now regained your awareness. Go easy on yourself, but commit to taking your life back.

Next, as you think through what to do, avoid the trap of analysis paralysis. You don’t need a perfect plan for how to fix everything.

What you need most of all is to start.

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

Tools for You

 

Related Articles

Crafting Your Life and Work Course

Regain clarity, direction, and motivation for your next chapter, starting with a powerful foundation of self-awareness and commitment to your values and aspirations.

 

++++++++++++++++++++++++++++++
Gregg Vanourek is a writer, teacher, and TEDx speaker on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Crafting Your Life & Work online course or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Why Conflict Is Good–And How to Manage It

Do you know how to manage conflict well? Most people avoid conflict. Why?

There are many reasons, with fear at the heart of them all:

  • Fear of tension
  • Fear of hurting others
  • Fear of rejection
  • Fear of escalation of tough issues
  • Fear of a break in the relationship
  • Fear of an unexpected outcome, perhaps tougher to manage
  • Fear of being viewed as a troublemaker
  • Fear of retaliation
  • Fear of having to deal with difficult consequences

These fears are understandable. So we end up avoiding it like the plague.

“In my work with leaders and their teams, I’ve discovered that a universal talent is the ability to avoid conversations about attitude, behavior, or poor performance.”
Susan Scott, Fierce Conversations

 

Signs of Conflict Avoidance

Conflict avoidance is widespread in organizations and teams. Signs of it in action:

  • People hold back and withhold opinions.
  • Meetings are boring or lame because people don’t really engage.
  • Team members don’t challenge each other.
  • Teams slide toward mediocrity since recurring issues never get addressed.
  • Leaders don’t invite differing views.
  • Some people are allowed to remain silent during meetings.
  • People say what they really feel only behind others’ backs.
  • Managers don’t get critical information.
  • People get cynical or burned out because the same problems keep reappearing.
  • People develop blind spots because they never get the feedback they need that’s tough and necessary.
  • People sense that the leader is abdicating responsibility by letting some things remain undiscussable.

Do you recognize these signs in your context? Here’s the problem: conflict is good for teams. In fact, it’s essential.

Leadership Derailers Assessment

Take this assessment to identify what’s inhibiting your leadership effectiveness. A critical and often overlooked tool for your leadership development.

 

Mining for Conflict (Stop One in How to Manage Conflict)

Author Patrick Lencioni writes about a conflict continuum, ranging from artificial harmony on one end to mean-spirited personal attacks on the other, with most organizations leaning toward the former. The ideal conflict point is in the middle.

Productive conflict is what we need. Respectful conflict. Conflict grounded in trust. And conflict centered around shared goals, not egos or agendas.

Conflict can’t be productive without high levels of trust. How can you feel comfortable airing out the real issues if you don’t trust the people in the room? Without that trust, and the productive conflict it allows, how can the team drive toward shared commitments, accountability, and results?

With high trust and a focus on shared goals, we can channel conflict toward the pursuit of truth (what’s really going on here?) and the quest for high performance, instead of feeble attempts by fragile egos to notch points.

Managing conflict is hard because most people run away from it or get triggered by it, allowing stimuli to hijack their response. It’s uncomfortable because it elicits a physiological response: chemicals, hormones, blood flow, and heart rate signal “Danger, danger!”

Part of the job of leaders is to create an environment where people feel comfortable engaging in conflict instead of fleeing it. Better yet, viewing it as an asset. As a potential advantage.

Leaders must have the self-awareness and emotional intelligence to recognize that people handle conflict differently, based on their personality, upbringing, culture, and more. We must learn to read each other and help each other navigate this difficult terrain.

Lencioni recommends that leaders “mine for conflict,” almost like it’s gold. Why? Some of the real breakthroughs can only be found on the other side of conflict.

 

How to Mine for Conflict

How does this work in practice? A leader must go digging for buried disagreements or the things that aren’t being said. Also, a leader must have the courage to bring the group’s attention to sensitive issues, where people feel uncomfortable, and push them to work through the issues despite the awkwardness and difficulty. A leader mustn’t let people avoid the issues or sensitive discussions. In addition, a leader must create a holding environment where it’s safe for some sparks to fly.

One leadership practice here is counterintuitive: catch people disagreeing during a meeting and praise them for modeling needed behavior. Remind them that the goal is not to focus on who wins, but on how conflict can help us understand core issues, root causes, and possible solutions.

By doing this, leaders can reframe conflict from a behavioral taboo to a necessary practice in the quest for excellence.

Personal Values Exercise

Complete this exercise to identify your personal values. It will help you develop self-awareness, including clarity about what’s most important to you in life and work, and serve as a safe harbor for you to return to when things are tough.

 

Regulate the Temperature

Another leadership practice here is “regulating the temperature.” Most teams generate friction and heat in their work together, especially in pressure-filled situations. Too often, leaders step in and artificially dial down the temperature as people start to feel uncomfortable.

That’s a mistake. The key is to keep the temperature hot enough—but not too hot—so that productive disagreement can continue as people work through the tension and start approaching solutions, instead of sweeping things under the rug.

Another leadership practice: depersonalize conflict. Reframe it away from who’s scoring points and toward a quest for understanding and a commitment to the shared vision.

A final leadership practice: driving to clear agreements and closure at the end of meetings. Too often, teams end meetings with ambiguity. People leave the meeting without a clear understanding of exactly what was decided and who’ll do what by when. Many meetings are poorly run, with tangents and poor time management. Attendees leave the meeting before a crisp accounting of the decisions and next steps is made. Leaders need to build in adequate time for this critical last step.

 

Not Just for Managers or Others in a Position of Authority

Important note: the leadership practices above don’t apply just to managers who have a formal position of authority. Distinguishing between leadership and authority, we note that anybody in a team can employ these leadership practices, regardless of their title. In our book, Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations, we noted the advanced leadership practice of building a culture of stewardship in which leaders unleash the leadership, initiative, creativity, and commitment of everybody in the organization by giving them an automatic license to lead, as long as they operate by the shared values. Conflict management is a skill we all need.

 

Conclusion: How to Manage Conflict

The bottom line: while most people avoid it, we should embrace conflict as a necessary part of effective teamwork (and relationships generally)—and learn how to manage it well.

Productive conflict saves time.

It builds trust.

And it leads to better results.

Productive conflict is a prerequisite for high-performing teams and trusting relationships.

Avoid conflict at your peril.

 

Tools for You

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

Related Articles & Books

 

Recommended Books on Managing Conflict Effectively

Gregg Vanourek’s Newsletter

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Gregg Vanourek is a writer, teacher, & TEDx speaker on personal development & leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Guard Your Heart

All the turmoil of the pandemic reminded us of how important it is to guard our heart.

Here we mean our metaphysical heart, our sacred center. Author and educator Parker Palmer said it beautifully:

“I’m using the word ‘heart’ as they did in ancient times, when it didn’t merely mean the emotions, as it tends to mean today. It meant that center in the human self where everything comes together—where will and intellect and values and feeling and intuition and vision all converge. It meant the source of one’s integrity.”

So many of us these days have suffered anxieties, losses, hardship, or tragedies. All added on a baseline of busyness and burnout. With frazzled days and heavy loads. With negative self-talk judging harshly. With fear and uncertainty.

This year, our hearts have taken a beating.

The effects on our health, relationships, and work can be devastating.

So we must guard our hearts, preserving every ounce of hope, wonder, awe, gratitude, and love we can muster.

“Above all else, guard your heart, for it is the wellspring of life.” -Proverbs 4:23 (King Solomon)

 

Why does heart matter so much?

We need it in our lives. We need it to stay grounded and faithful that we can survive, that we can learn the lessons life is offering.

We need it in our relationships, often frayed or neglected during hard times.

We need it at work, with opportunities to connect with colleagues also facing ghosts or demons.

We need it in our leadership, especially during hard times. In his adaptive leadership framework, Ron Heifetz of Harvard University encourages us to maintain a “sacred heart” and avoid numbing our soul with cynicism or defeatism.

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

How to guard your heart?

For starters, develop resilience through disciplined self-care. There are many possibilities, so choose the ones that resonate with you:

Some of the most powerful heart defenses come bottled in larger themes: Live purposefully. Preserve your vitality. Stay connected to people. Serve others. Take time for renewal.

If your heart is asleep, dormant from years of neglect, reawaken it.

If your heart is closed, crack it open.

If your heart is cold, bring it warmth.

If your path forward is hazy, ask your heart to light the way. We see things with our heart that we can’t see otherwise.

Guard your heart.

Tools for You

Gregg Vanourek’s Newsletter

Join our rapidly growing community. Sign up now and get monthly inspirations (new articles, opportunities, and resources). Welcome!

 

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Gregg Vanourek is a writer, teacher, TEDx speaker, and coach on leadership and personal development. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for integrating our life and work with purpose, passion, and contribution) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Are You Playing the Long Game?

These days it’s easy to fall into the trap of playing the short game. Our culture is geared toward it. With our devices, we’re developing the attention span of a gnat. We swipe and scroll. We get fidgety with a few seconds of down-time.

The power of the long game is astonishing, but the short game is alluring. We see it in many realms.r

 

We see it in business.

Harvard Business School professor Clayton Christensen noted, “If you study the root causes of business disasters, over and over you’ll find a predisposition toward endeavors that offer immediate gratification.”

 

We see it in startups.

Entrepreneur and educator Steve Blank notes that many startups incur what he calls “organizational debt”: “all the people/culture compromises made to ‘just get it done’ in the early stages of a startup.” Common examples: a lack of good onboarding and training, missing job descriptions, chaotic compensation, puny HR budgets, and more. While these compromises can help keep the cash burn rate down, they “can turn a growing company into a chaotic nightmare.”

 

We see it in our climate.

We’re making a harrowing gamble with our children’s future as we fail to address the gathering dangers of climate change.

 

We see it in our health.

Many of us are sitting longer, eating poorly, sleeping less, and pinging through life in a state of perpetual busyness or burnout.

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

We see it in our relationships.

Caught up in our careers, we lose touch with family and friends—something we’re likely to regret. Australian nurse Bronnie Ware, working in palliative care, found that two of the top regrets of people as they approached their death were: wishing they hadn’t worked so hard, and wishing they had stayed in touch with their friends.

 

We see it in parenting.

Years ago, a colleague of mine, also a father of young children, said a few words that changed me as a parent: “They’re only young once.”

 

We see it in our careers.

When we’re young and in school, we face pressures about what we’re going to do next, with expectations from parents and peers, and without much basis for making big decisions. Too often we make big decisions based on the pressures of the moment in ways that don’t stand the test of time. We follow the herd into that high-status profession. Or we choose solely based on the paycheck.

 

We see it in life.

One day there will be a reckoning for the choices we’ve made. Did we fall into the following short-game traps?

Conforming to what others expect.
Drifting through life without direction.
Staying in a job we don’t like.
Getting nowhere (or nowhere good) in a professional hamster wheel.
Deferring our dreams because it’s “not the right time.”
Settling for “good enough.”
Continuing to climb even though we’re on the wrong ladder.

 

The idea of playing the long game isn’t new.

Thousands of years ago, Aristotle advised, “Plan with your whole life in mind.”

Now more than ever we need to reorient our life and work to the long game.

Quality of Life Assessment

Evaluate your quality of life in ten key areas by taking our assessment. Discover your strongest areas, and the areas that need work, then act accordingly.

 

Questions for Reflection

  1. In what areas—business, health, relationships, parenting, careers, life—are you playing the short game?
  2. What ideas do you have to start making changes?
  3. Who can you connect with for help and accountability?

 

Tools for You

 

Related Articles

Crafting Your Life and Work Course

Regain clarity, direction, and motivation for your next chapter, starting with a powerful foundation of self-awareness and commitment to your values and aspirations.

 

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Gregg Vanourek is a writer, teacher, TEDx speaker, and coach on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Crafting Your Life & Work online course or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!

Designing Your Work for Flow

We’ve all heard of flow—that remarkable state of being in the zone and operating at our best. Many of us have experienced it. But what exactly is it? And how do we get into it? Have you experienced flow at work?

First, we note that the deep concentration and absorption associated with flow is becoming much harder to attain these days with all our alluring devices and their dopamine-driving distractions.

Just when we need it most, it’s becoming more and more elusive.

 

Complete Absorption

Mihaly Csikszentmihalyi, a psychology professor now at Claremont Graduate University, has dedicated much of his life to studying flow. In his interviews with athletes, artists, chess players, and rock climbers, he found that many of them moved into a state of flow—a “state of complete absorption in an activity and situation.”

Why did he call it “flow”? Many of the people he interviewed described the experience as if a rushing current of water carried them along. Writer Elizabeth Gilbert in her book Big Magic captures it beautifully:

“Sometimes, when I’m in the midst of writing, I feel like I am suddenly walking on one of those moving sidewalks that you find in a big airport terminal… I can feel myself being gently propelled by some exterior force. Something is carrying me along—something powerful and generous…. I lose track of time and space and self…. I only rarely experience this feeling, but it’s the most magnificent sensation imaginable when it arrives. I don’t think there is a more perfect happiness to be found in life than this state, except perhaps falling in love.”

Csikszentmihalyi characterizes flow as a state of “optimal experience”—of almost effortless attention and peak performance. In flow, he says, we feel “a sense of exhilaration, a deep sense of enjoyment that is long cherished and that becomes a landmark in memory for what life should be like.”

Flow changes everything. Once you experience it, you’re changed forever. You glimpse a different way of working. After jockey Red Pollard’s come-back ride aboard Seabiscuit at the famous “hundred grander” at Santa Anita, a spectator said Pollard looked like “a man who temporarily had visited Olympus and still was no longer for this world.”

In flow, according to Csikszentmihalyi, “Attention is fully invested in the task at hand, and the person functions at his or her fullest capacity…. You’re so involved in what you’re doing you aren’t thinking about yourself as separate from the immediate activity. You’re no longer a participant observer, only a participant. You’re moving in harmony with something else you’re part of.”

Take the Traps Test

We all fall into traps in life. Sometimes we’re not even aware of it, and we can’t get out of traps we don’t know we’re in. Evaluate yourself with our Traps Test.

 

The Nature of Flow

What is flow, exactly? Flow involves three elements:

  • Complete absorption in an activity
  • Lack of anxiety about losing control
  • Altered sense of time

The last one is a telltale sign. Recall those times when you’re so engrossed in the activity that you’re astonished when you discover how much time has passed in the meantime. It feels timeless.

 

The Body and Brain in Flow

Flow isn’t just a poetic description of a magical state but also a bona fide physiological phenomenon. When in flow, according to researchers, our heart rate and blood pressure decrease, and our facial muscles relax. Neurological studies show that the brain expends less energy during flow compared to when it’s wrestling with a problem.

Flow is associated with a decrease in “psychic entropy”: an anxious state of mind, common for many of us, in which our brain is stuck in a frustrating loop of concern and disarray, with fragmented attention. With that dialed down or switched off, we’re able to engage fully and enjoy the experience.

Quality of Life Assessment

Evaluate your quality of life in ten key areas by taking our assessment. Discover your strongest areas, and the areas that need work, then act accordingly.

 

Flow and Performance

How does flow affect performance? According to Csikszentmihalyi, “a host of studies have found a strong positive relationship between flow and performance.” He notes that flow is positively associated with artistic and scientific creativity, learning, effective teaching, peak performance in sports, and even skill development. The latter is important, because it means that the more we can get into flow, the better we can get at our chosen activity.

According to the research, flow experiences are fairly rare, but almost any kind of activity—work, studies, hobbies—can produce them. So how do we achieve flow?

 

The Conditions for Flow

According to the research, there are three necessary conditions for flow:

  • Clear set of goals
  • Clear and immediate feedback (so we can tell if we’re advancing toward our goals)
  • Balance between perceived challenges and skills, warranting our full attention (otherwise we’d experience boredom with too little challenge and feel anxiety with too much challenge)

Here’s where things get really interesting. Flow is not some mystical state that flow gremlins bestow upon us. It’s a mental state that we can invite by designing our work and context to meet these conditions.

Most of us live and work in a context today that makes achieving flow about as likely as winning the lottery. To invite flow, we need to get disciplined and systematic about doing what computer scientist Cal Newport calls “deep work”: working for extended periods with full concentration on a single task, free from distraction.

How to do this? In his book, Deep Work: Rules for Focused Success in a Distracted World, he recommends that we decide where we’ll work (a pleasant, quiet place) and for how long and how (with rituals, rules, and standard processes). We also need breaks built into our day to allow us to recharge—and to let our subconscious mind wander.

Perhaps most importantly, we must minimize distractions.

Distractions block flow and open the floodgates to psychic entropy. Too many of us have surrendered to a life of shallow work and distractions.

What could we do with a life of deep work infused with flow?

Wishing you well with creating more flow at work.

 

Reflection Questions

  • When have you been in a state of flow?
  • What was the context, and what were you doing?
  • What ideas do you have for designing your work—and that of your team, if you have one—to invite flow?

 

Tools for You

 

Related Articles

Gregg Vanourek’s Newsletter

Join our rapidly growing community. Sign up now and get monthly inspirations (new articles, opportunities, and resources). Welcome!

 

+++++++++++++++++

Gregg Vanourek is a writer, teacher, and TEDx speaker on personal development and leadership. He is co-author of three books, including LIFE Entrepreneurs: Ordinary People Creating Extraordinary Lives (a manifesto for living with purpose and passion) and Triple Crown Leadership: Building Excellent, Ethical, and Enduring Organizations (a winner of the International Book Awards). Check out his Best Articles or get his monthly newsletter. If you found value in this article, please forward it to a friend. Every little bit helps!